"big bad" Ticket Inspectors

It looks like the Victorian State Ombudsman has given the media a chance to have a free kick against everyone's favourite whipping boy, Ticket Inspectors click here . If you like, you can read the whole report here .
The thing that really stands out after reading the report is that (unsurprisingly) the administration of enforcement procedures, and training of officers is essentially a mess.
For example, the "Quality Control Officer" at the Dept whose job it is to screen the Infringement reports before they get to the penalty stage reviewed over 200,000 cases in a year, and estimated that they spent no more than 10-15 seconds on each case. But this should not be a surprise, because almost everything in the railways is done in a half arsed slip-shod manner. And how typical is this comment from the Ombudsman;
"As a result of missing documentation, I was unable to assess the consistency of the
 department’s decision-making at case review".
So while the media are playing up the usual "shock horror, Officers beat up passengers" line, the reality is that the Authorised Officers are just poorly trained, and lack direction from their superiors. The incidents of officers bashing fare evaders are quickly identified (there's CCTV on EVERY platform and train carriage remember) with the officer sacked and/or prosecuted. 
By and large what passersby see when they witness an altercation between an officer and a customer is usually a fare evader refusing to identify themselves (as they're required to under the law) and trying to flee the scene, then screaming and yelling when they're detained until police arrive. And these days where everyone has a camera phone, it can look worse than what it is.
So to sum up, Ticket Inspectors have a pretty crummy job and have to deal with alot of shit, which develops a hardened "sour" persona, and while alot of them may be overgrown apes with not much brains and on a power trip, the only crime they're usually guilty of is being poorly trained for the job they're required to do.